Agreement

Koko & Co (collectively “Koko & Co”, “we”, “us”, “our”) owns and operates the internet website at www.kokoandco.ae (the “Website”).

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions (the “Terms”), which are effective as of the date and time you access or use the Website.

These Terms constitute a legally binding agreement between you (the user of the Website) and Koko & Co. If you do not agree with these Terms, you must immediately discontinue use of the Website.

Koko & Co reserves the right to modify, update, or replace any part of these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes acceptance of those changes. You are advised to review these Terms regularly.

Certain areas of the Website may be subject to additional terms. By accessing such areas, you agree to comply with the applicable additional terms. Please refer to our Privacy Policy for information regarding data usage.

Registration

To access certain services or features on the Website, you may be required to register an account. You agree to provide accurate, current, and complete information during registration.

You are responsible for maintaining the confidentiality of your account password and for all activities conducted under your account. You must notify us immediately of any unauthorized use or breach of security.

Koko & Co will not be liable for any losses caused by unauthorized use of your account; however, you may be held liable for losses incurred by Koko & Co or third parties.

Eligibility to Purchase

Purchases through the Website are limited to individuals who can legally enter into binding contracts under applicable laws.

When placing an order, you must provide accurate personal and payment information and confirm that you are authorized to use the payment method provided.

Orders

All products offered on the Website are subject to availability.

In the event a product becomes unavailable due to stock limitations, quality control issues, or supplier delays, Koko & Co will notify you and issue a refund within thirty (30) days where applicable.

Koko & Co reserves the right to cancel or refuse any order at its discretion.

Pricing Policy

All prices displayed on the Website are listed in the applicable currency and are exclusive of taxes unless otherwise stated.

Prices are subject to change without notice. Errors in pricing may occur, and Koko & Co reserves the right to cancel orders affected by pricing errors, even after order confirmation.

Order Acceptance

Order confirmation emails do not constitute acceptance of your order.

The contract between you and Koko & Co is formed only when your order has been dispatched and you receive a shipping confirmation email.

Koko & Co reserves the right to refuse or cancel any order for reasons including, but not limited to, payment authorization failure, stock unavailability, or eligibility issues.

Payment

Payments may be made using approved payment methods displayed on the Website.

All payments are subject to authorization and verification by the payment provider. If authorization is declined, Koko & Co will not be liable for delays or non-delivery.

We use secure encryption and third-party payment gateways to protect your payment information. While we take reasonable precautions, we are not responsible for unauthorized access beyond our control.

Delivery & Insurance

Delivery timelines provided on the Website are estimates only.

Ownership and responsibility for products transfer to you upon successful delivery to the specified address and receipt confirmation.

Koko & Co is not responsible for delays caused by circumstances beyond reasonable control.

Returns & Exchanges

Returns and exchanges are subject to Koko & Co’s return policy.

Customers may be required to present the original invoice or proof of purchase. Please refer to our Returns Policy for detailed terms.

Use of Website Content

All Website content, including but not limited to text, images, graphics, logos, product designs, videos, and layout (“Website Content”), is owned or licensed by Koko & Co.

You may use the Website solely for personal, non-commercial purposes. You must not:

• Copy, modify, distribute, or reproduce Website Content without permission
• Use the Website for unlawful purposes
• Attempt to access unauthorized data or systems
• Introduce malware or harmful software
• Reverse engineer or copy Website code
• Misrepresent your identity or affiliation

Unauthorized use of Website Content is strictly prohibited.

Intellectual Property

All intellectual property rights related to the Website and its content belong to Koko & Co or its licensors.

No trademark, logo, or proprietary material may be used without prior written consent. Unauthorized use may result in legal action.

External Links & Promotions

The Website may contain links to third-party websites. Koko & Co is not responsible for the content, accuracy, or policies of such external sites.

Promotions and offers are subject to additional terms and availability and may be modified or withdrawn at any time.

Indemnity

You agree to indemnify and hold harmless Koko & Co, its affiliates, employees, and partners from any claims, losses, liabilities, or expenses arising from your use of the Website or violation of these Terms.

User Conduct & Termination

You use the Website at your own risk.

Koko & Co reserves the right to suspend or terminate your access to the Website at any time, without notice, for any violation of these Terms.

Disclaimer & Limitation of Liability

The Website and its content are provided on an “as-is” and “as-available” basis without warranties of any kind.

Koko & Co shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Website.

Force Majeure

Koko & Co shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, legal restrictions, labor disputes, or technical failures.

General Provisions

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force.

Failure to enforce any right does not constitute a waiver of that right.

Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the applicable jurisdiction where Koko & Co operates. Any disputes shall be subject to the exclusive jurisdiction of the competent courts.

Promotions, Discounts & Gift Offers

• Promotional items are subject to availability
• Promo codes are single-use unless stated otherwise
• Offers cannot be combined unless specified
• Gifts with purchase are available while stocks last
• Koko & Co reserves the right to cancel misuse or fraudulent promotions

Contact Information

For inquiries, support, or assistance, please contact us through the Contact Us page on the Website.

Thank you for choosing Koko & Co.
We hope you enjoy a seamless and secure shopping experience with us.