This Privacy Policy (the “Policy”) explains how Koko & Co and its subsidiaries (collectively referred to as “Koko & Co”, “we”, “us”, or “our”) collect, use, disclose, and protect your Personal Information when you access or use our website www.kokoandco.ae (the “Website”).

This Policy also outlines who may access your information, your rights regarding your Personal Information, and how you can contact us to exercise those rights or ask questions about data protection.

By using the Website and our services, you expressly consent to the collection, use, and sharing of your information in accordance with this Policy. If there is any conflict between this Policy and applicable data protection laws, those laws shall prevail.

We reserve the right to amend, update, or replace this Policy at any time without prior notice. Any changes will be effective immediately upon publication on the Website.

Your Information

The information we collect from you may be personal or general in nature.

Personal Information

Koko & Co may collect, process, and store Personal Information when you:

• Register an account on our Website
• Make a purchase online, in-store, or via telephone
• Update your personal details
• Participate in surveys, promotions, or marketing campaigns
• Contact us or communicate with our customer service

Personal Information may include, but is not limited to:

• Full name
• Address
• Phone number
• Email address
• Billing and payment details
• Purchase and transaction history
• Preferences and interests
• Any other information necessary for order fulfillment or service delivery

General Information

We may also collect non-identifiable information when you use the Website, including:

• IP address
• Date and time of Website access
• Duration of visits
• Pages viewed and browsing activity
• Referring website addresses

This information does not personally identify you and is used solely for analytical and performance purposes.

Collecting Information

Most areas of the Website can be accessed without providing Personal Information. However, when you interact with certain services, you agree that we may collect and use your Personal Information to:

• Manage your account and Website access
• Respond to inquiries and customer support requests
• Process and fulfill orders
• Deliver and improve products and services
• Maintain internal records
• Communicate transactional and service-related updates
• Conduct analytics and improve operational performance
• Carry out market research
• Inform you about promotions, offers, and new products
• Customize your Website experience
• Comply with legal and regulatory obligations

We process Personal Information where necessary to perform requested services or based on our legitimate business interests, provided such interests do not override your rights.

Use of General Information

General Information collected is used to:

• Improve Website functionality and user experience
• Analyze visitor behavior and trends
• Identify technical issues and performance improvements
• Generate anonymous statistical reports

This information is not used to identify individuals and is not shared beyond authorized internal teams unless legally required.

Non-Disclosure of Collected Information

We do not sell, rent, or trade your Personal Information or General Information to third parties, except where:

• You have given explicit consent
• Disclosure is required by law or regulatory authority
• It is necessary to protect our rights, property, or safety
• It is required to provide services you have requested

Security

We take reasonable technical, administrative, and physical measures to safeguard your Personal Information against unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your information, no system is completely secure. Therefore, Koko & Co cannot guarantee absolute security and shall not be held responsible for unauthorized access beyond our reasonable control.

Cookies

Our Website uses cookies to enhance your browsing experience. Cookies help us recognize returning users, track session activity, and analyze Website performance.

Most browsers accept cookies automatically. You may choose to disable cookies through your browser settings, though this may affect Website functionality.

By using the Website, you consent to the use of cookies.

Links to Third-Party Websites

The Website may contain links to third-party websites not operated or controlled by Koko & Co.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any Personal Information.

Applicable Law and Jurisdiction

This Policy and your use of the Website are governed by the laws of the United Arab Emirates, as applied in the Emirate of Dubai, without regard to conflict of law principles.

Any disputes relating to this Policy or the handling of your information shall be subject to the exclusive jurisdiction of the Courts of Dubai.

Your Rights

You have the right to:

• Request access to your Personal Information
• Correct inaccurate or outdated information
• Request deletion or restriction of processing in certain circumstances
• Object to the processing of your Personal Information
• Withdraw consent for direct marketing communications at any time

Please note that service-related communications (such as order confirmations) may still be sent where necessary.

You may unsubscribe from marketing communications by using the unsubscribe link in our emails or updating your preferences in your account.

Contact Us

To exercise your rights, or if you have any questions, concerns, or complaints regarding this Policy, please contact us using the details below. We aim to respond promptly.

Koko & Co
Email: privacy@kokoandco.co